Refund Policy for ZEUSPAC USA

Effective Date: [Insert Date]

At ZEUSPAC USA, we strive to provide high-quality machinery and equipment. Due to the nature of our products, our refund policy is as follows:

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1. Returns

• Returns are accepted only with prior approval and RMA number

• Items must be unused, in original condition, and in original packaging

• Return requests must be made within 7 days of delivery

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2. Non-Returnable Items

Certain items are non-refundable, including:

• Custom or made-to-order machinery

• Used or installed equipment

• Clearance or final sale items

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3. Refunds

• Approved returns will be inspected upon receipt

• Refunds will be issued to the original payment method

• Shipping costs are non-refundable unless the return is due to our error

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4. Restocking Fees

We MAY charge a restocking fee of up to 20% for approved returns.

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5. Exchanges

We only replace items if they are defective or damaged. Please contact us for assistance.

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6. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 24 hours of delivery

• Provide photos and details of the issue

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7. Return Shipping

Customers are responsible for return shipping costs unless otherwise agreed.

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8. Contact Us

For return requests or questions:

ZEUSPAC USA

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By purchasing from us, you agree to this Refund Policy.